Refund policy

We do not offer returns or exchanges for change of mind. However, if your item arrives damaged, faulty or incorrect, please contact us so we can make it right. Your rights under Australian Consumer Law are not affected.

Please contact us at jazzyscupsandstuff@gmail.com as soon as possible if there is an issue with your order. Please include your order number, a description of the issue, and photos showing any damage or fault where applicable.

You can always contact us for any return question at jazzyscupsandstuff@gmail.com

 

Please do not return any items without contacting us first. Approved returns will be provided with return instructions and the correct return address. Items returned without prior approval may not be accepted.

 

Damages and issues
Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, faulty, or you have received the wrong item. Please include your order number and photos of the item and packaging where possible so we can assess the issue and make it right. Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Exceptions / non-returnable items
Personalised, customised or made-to-order items cannot be returned or exchanged for change of mind. However, if your item is faulty, damaged, not as described or otherwise does not meet your rights under Australian Consumer Law, please contact us and we will work with you to resolve the issue.

Exchanges
We do not offer exchanges for change of mind. If your item is faulty, damaged, incorrect or otherwise covered by Australian Consumer Law, please contact us at jazzyscupsandstuff@gmail.com so we can work with you on an appropriate solution.

Refunds
If a refund is approved, it will be issued to your original payment method. Please allow time for your bank or payment provider to process the refund. Where applicable, refunds and remedies will be provided in accordance with Australian Consumer Law.